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Frequently Asked Questions
Order
We deliver across Egypt through our logistics partners.
Orders are usually processed within 1–3 business days and delivered within 3–5 business days, depending on the destination and courier schedules.
We accept secure online payments via Visa and Mastercard, as well as Cash on Delivery.
Once your order has been dispatched, you will receive tracking information from the courier whenever available.
Returns are accepted within 14 days of delivery. Products must be unopened, unused and returned in their original packaging.
OTHER
Yes, we import our products directly from the Italian roasteries. This allows us to guarantee authenticity, product traceability and a direct supply chain from Italy to Egypt.
We currently operate online and through selected retail partners across Egypt.
Yes, we supply cafés, restaurants, hotels, offices and retailers. Please visit our B2B page or contact us for more information.
You can reach us via WhatsApp or phone at +20 1206 153 485, or email at info@thecoffee-market.com.
Our team is happy to assist with product recommendations, order inquiries and after-sales support.