shipping &payments - returns & REFUNDS
- Orders are usually processed within 1–3 business days.
- Delivery across Egypt typically takes 3–5 business days, depending on the destination and courier schedules.
- Please note that we do not ship on Fridays or national holidays.
- All orders are shipped through trusted local courier partners.
- Tracking information will be provided once your order has been dispatched.
- We accept Visa, Mastercard and Cash on Delivery.
- All online payments are processed through secure payment gateways.
- No hidden fees or additional taxes apply at checkout.
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.
RETURN ELIGIBILITY
Returns are accepted within 14 days of delivery.
To qualify for a return:
• The product must be unopened and unused.
• The product must be returned in its original packaging.
• The product must not be damaged.
• Proof of purchase is required.
All returned products are inspected before a refund is approved.
Defective or Incorrect Products
If you receive a defective, damaged or incorrect product, please contact us as soon as possible. We will review the case and arrange a replacement or refund where appropriate.
Sale Items
Sale and promotional items may not be eligible for return unless they are defective or incorrectly supplied.
Once the returned product has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed using a refund method agreed upon with the customer.
For any questions regarding returns or refunds, please contact us: